Our goal is to give you safe, dependable, and affordable electric service. Unfortunately, there are things beyond our control that cause interruptions in your service. If that happens, please follow this checklist before contacting Clarke Electric.

Power Outage Reporting

1. Check fuses and circuit breakers both in the house and at the pole, if you see the red light glowing at your         meter, then you have power, if the light is not glowing, you will need to contact your cooperative.

2.  If your power does not come back on after blown fuses are changed, or the breakers seem to be functioning, please go to the next step. Remember: In situations where only part of your property has power, the problem is usually caused by a blown fuse or tripped breaker. In both cases, repair would be your responsibility.

3. Check with your neighbors to see if they are out of power. This helps both you and the cooperative determine the extent of an outage. If you know your neighbors are out of power, call in both your location and your neighbors to minimize the volume of calls coming in to the office during a major storm.

4. Call Clarke Electric to report your outage at 1-641-342-2173 or toll free at 1-800-362-2154. Please have your location/account number available to help us correctly identify the physical location of the outage. If you call after hours, you will be connected to our call dispatch center. Our call center is trained to efficiently and safely respond to outage calls. They will require the same information as our local cooperative. As soon as the outage call is received, linemen are dispatched to investigate the cause and quickly restore the power.

Storm Related Outage Information

1.  In the event of a major storm, such as December 2007, we will continue to answer the phones internally. Remember, we only have so many lines and so many hands to answer the calls so you may still experience busy signals but rest assured that all of the staff of Clarke Electric is working extended hours to manager the calls and restore power as quickly as possible. 

2.  We have cooperated with our statewide association to communicate outage information to our members on a timely basis.  Outage information will be available when any Iowa REC experiences a widespread power outage affecting a large number of Iowans.  Clarke Electric will enter information on the web site and it will be automatically refreshed every 10 minutes. When only a few CEC members are without power, the web site may not necessarily reflect that information.

3.  If you cannot reach our office by phone, you may have a neighbor, friend or relative email us at clarke@cecnet.net to report the outage or fax us at 641-342-6292. 

Outage Safety                       
Outage Preparation
Generator Safety
 

Note: If a line crew is dispatched to service a member's outage, and the outage is found to be no fault of the cooperative or its equipment, a service call fee is charged to the member.

Charges for a service call for outage on the member's side:
Monday-Friday, 7:30 a.m. - 4:00 p.m.………$125.00 (minimum trip)
After hours…………………………………. $200.00 (minimum trip)