Our goal is to give you safe, dependable, and affordable electric service. Unfortunately, there are things beyond our control that cause interruptions in your service. If that happens, please follow this checklist before contacting Clarke Electric.

Power Outage Reporting

1. Check fuses and circuit breakers both in the house and at the pole. If your power does not come back on after blown fuses are changed, or the breakers seem to be functioning, please go to the next step.
Remember: In situations where only part of your property has power, the problem is usually caused by a blown fuse or tripped breaker. In both cases, repair would be your responsibility.

2. Check with your neighbors to see if they are out of power. This helps both you and the cooperative determine the extent of an outage.

3. Call Clarke Electric to report your outage at 1-641-342-2173 or toll free at 1-800-362-2154. Please have your location/account number available to help us correctly identify the physical location of the outage. If you call after hours, you will be connected to our call dispatch center. Our call center is trained to efficiently and safely respond to outage calls. They will require the same information as our local cooperative. As soon as the outage call is received, linemen are dispatched to investigate the cause and quickly restore the power.

Note: If a line crew is dispatched to service a member's outage, and the outage is found to be no fault of the cooperative or its equipment, a service call fee is charged to the member.

Charges for a service call for outage on the member's side:
Monday-Friday, 7:30 a.m. - 4:00 p.m.………$60.00 (minimum trip)
After hours…………………………………. $150.00 (minimum trip)